U.S. Citizen Services
Normal embassy hours are from 8:00 a.m. to 5:00 p.m. The Consular Section of the U.S. Embassy provides services to U.S. citizens between the hours of 1:30 p.m. and 4:00 p.m., Monday-Friday. The Embassy is closed on certain Nepali and U.S. holidays.
U.S. citizens requiring emergency assistance may contact the Embassy at any time. For an emergency involving death, arrest, serious illness or injury, or anything that threatens the life or safety of a U.S. citizen in Nepal, call 423-4000 during normal business hours. Tell the operator that you have an emergency and ask to be transferred to the American Citizen Services Unit. After normal business hours, emergency assistance is available by calling 01-400-7266 or 01-400-7269. If calling from the United States, first dial 011-977- and then omit the next zero (for example, the normal business hours number would be 011-977-1-423-4000). If dialing from most other countries, begin by dialing 00-977.
To contact the Nepal police, simply dial 100.
The Consular Section will NOT respond to U.S. visa inquires on this phone line. Please send all U.S. visa inquiries to: ConsKTM@state.gov.
The Consular Section at the U.S. Embassy in Kathmandu can assist when a U.S. citizen in Nepal is arrested, missing, is a victim of violent crime, becomes ill or dies, or when there is otherwise a need for immediate help. We can assist with information on local resources and by contacting family members in the United States apprised of the circumstances, so that they can make necessary decisions and provide financial and logistical support. Lost or stolen passports can only be replaced during normal office hours.
Appointments for non-emergency services can be made online by clicking here. Once you have made an appointment with the Consular Section, please bring the appointment confirmation printout to the Embassy on the day of the appointment. Appointments CANNOT be made over the telephone.
Consular Section Information
- Emergency, Medical and Legal Services
- Passport & Other Services
- Adopting in Nepal
- Voting Information
The Embassy is located in Maharajgunj, Kathmandu, just south of the Narayan Chowk intersection with Ring Road. The entrance to the Consular Section is to the left of the main entrance.
Please note: Mobile phones and other electronic devices are not permitted inside the Embassy.
The Consular Section will accept payment by credit cards issued from a recognized bank or credit card service provider ONLY for U.S. citizen service fees.
The Embassy Holiday Schedule
Embassy Hours and Contact
Make an Appointment
If you are a U.S. citizen and would like to schedule an appointment at the U.S. Embassy’s Consular Section for passport, notarial, or other non-emergency services.
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Newsletter for American Citizens
Read our quarterly newsletter (PDF 321KB) for Americans visiting or living in Nepal
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